Partnership Terms v1

1. Partnership Benefits

A KUP Solutions partnership is a standing relationship, not a project contract. While your tier is active you get:

• A dedicated pool of monthly hours at your tier level, applied to whatever you need most (build, maintenance, strategy, quick turns).
• Priority access — partner requests jump ahead of one-off project work in the queue.
• Rollover of any unused hours (see §2).
• Quick questions handled informally without always burning hours (see §3).
• A known, predictable working rhythm with the same operator across every engagement.
• Continuity: your systems, decisions, and context stay loaded between sessions instead of being rebuilt each time.

2. Hour Rollover

• Unused hours in a billing month roll over and accumulate month-to-month while the partnership is active.
• Rolled-over hours remain usable as long as the partnership is in good standing.
• On cancellation, remaining hours are handled per §4 (Cancellation), §5 (Handoff Fee), and §6 (Waiver).

3. Quick-Questions Policy

Not every interaction needs a formal work block. To keep the relationship frictionless:

If quick-question volume exceeds 15 sessions in a billing period, KUP Solutions reserves the right to bill the following session as a full hour against the pool (or at the partner rate, if the pool is empty).

This is meant to protect the informal channel, not to nickel-and-dime it. The default is: ask freely.

4. Cancellation

• Either party may cancel the partnership with 30 days’ written notice.
• During the 30-day notice window, the partnership remains active: hours continue to accrue, the tier rate is locked, and quick-questions policy still applies.
• At the end of the notice window, no further hours are billed. Remaining banked hours are resolved per §5 and §6.

5. Handoff Fee

A flat handoff fee covers the work of cleanly ending the partnership:

• Disconnect — wind down active integrations, scheduled jobs, and shared credentials.
• Transfer — hand off ownership of code, configs, documentation, and any KUP Solutions-managed accounts to you or your chosen successor.
• 90 days of post-cancellation support — capped at tier × 3 hours (e.g. Pulse / 3-hr tier → 9 hours of support across the 90-day window), to answer questions, patch regressions, and stabilize the handoff.

The handoff fee is invoiced separately at cancellation and is not drawn from your hour pool — unless you elect the waiver option in §6.

6. Handoff Waiver Option

If you have unused hours banked at cancellation, you may waive the handoff fee by electing to spend those remaining hours on transition work instead:

• Banked hours apply against the same disconnect / transfer / 90-day support scope described in §5.
• You choose this option in writing at the start of the 30-day notice window.
• If banked hours are exhausted before the 90-day window ends, further support reverts to the partner rate or is scoped as a one-off project.